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FAQ

Q: Am I going to be dilated?

A: Yes, pupil dilation aids in a proper and thorough examination of the entire retina and vitreous. Some “follow-up” visits do not require dilation of both eyes. This will be determined by your physician.

Q: How long should I expect to be there?

A: Your first visit is typically 1.5-2 hours. This enables time for our technicians to gather patient information, dilate the pupils, and obtain any necessary imaging of the retina. Subsequently, you will have an evaluation by a physician, and, if necessary, initiation of treatment. Subsequent “follow up” visits are typically much shorter.

It is important to be mindful that we are also an emergency practice. If a patient has a vision-threatening emergency, this could adversely affect your wait time. Most people recognize that at one time they may have been the retina emergency, themselves. We do, however, endeavor to mitigate the interruption to our normal workflow as much as possible.

Q: Do I need a driver?

A: If your issue requires surgery, yes. You will need a driver the day of the surgery and the day after the surgery. We also recommend having a driver accompany you to the office on visits where you will be dilated. If you are uncomfortable driving after dilation you should plan to have someone accompany you.

Q: Will I be treated the same day?

A: It’s very possible. If your condition warrants urgent/emergent treatment, you may be treated at your appointment. The decision will be made during your appointment with your physician.

Q: What will I be expected to pay?

A: Please review our *financial policy*. If you have any questions or concerns relative to payment, please contact our billing office (585 - 442-3411 x 108) for assistance.

Q: If I cancel or no-show my appointment, will I be charged?

A: We do not charge for cancelled appointments. However, we ask that you cancel 24 hours in advance to allow us to offer your appointment to someone else. Please review our financial policy for details.

Q: Why does it feel like I have sand/gravel in my eyes?

A: There are many potential reasons why you may have a feeling of a “foreign body” in your eye. These include dry eye, a suture after surgery, a foreign body in the eye, and a corneal abrasion, among others. The most common, however, is dry eye. Your symptoms often can be helped by using over the counter artificial tears 3-4 x per day. However, if symptoms persist call your ophthalmologist.

Q: How long will a gas bubble last?

A: This is variable and dependent on many factors. The factors include the size of the bubble, the concentration of the gas, the type of gas, and the patient’s eye and body composition. Typically, gas bubbles may be as short as 1 week or as long as 8-10 weeks. Please discuss your gas bubble with your physician.

Q: What are my limitations with a gas bubble?

A: It is important that you not fly in an airplane or have a large change in altitude while a gas bubble is in your eye. This is important for the safety of the eye. In addition, we typically recommend that you do not sleep on your back for the duration of your gas bubble.

Q: What are the black spots in my vision after an injection?

A: The most common reason for this is air bubbles that enter the eye with the medication. These typically resolve within 24-48 hours. If they do not resolve, please contact your physician.

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